Privacy Policy

EDITRA ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you consent to the data practices described in this policy. If you do not agree, please do not use our services.

1. Information We Collect

Information You Provide Directly

• Contact information — name, email address, phone number, company name
• Project information — footage, creative briefs, preferences, and feedback
• Payment information — billing details submitted via Stripe (we do not store card numbers)
• Communications — messages you send us via contact forms, email, or support channels

Information Collected Automatically

• Usage data — pages visited, time spent, clicks, and navigation patterns
• Device information — IP address, browser type, operating system
• Cookies — see our Cookie section below

2. How We Use Your Information

We use collected information to:

• Deliver and improve our video editing services
• Process payments through Stripe
• Communicate with you about your projects and account
• Send service-related notifications and updates
• Respond to inquiries and provide customer support
• Analyze usage patterns to improve our website and services
• Comply with legal obligations

We do not sell your personal information. We do not use your data for advertising purposes beyond our own service communications.

3. Cookies

We use cookies and similar tracking technologies to enhance your experience. Types of cookies we use:

• Essential cookies — required for the site to function (session management)
• Analytics cookies — help us understand how visitors interact with the site (e.g., Google Analytics)
• Preference cookies — remember your settings and preferences

You can disable cookies via your browser settings. Note that some features may not function correctly without cookies.

4. Third-Party Processors

We share data with the following third-party service providers solely to deliver our services:

• Stripe, Inc. — payment processing. Stripe's privacy policy: stripe.com/privacy
• Google Analytics — website analytics and traffic reporting
• Formspree / email service — form submission processing
• Calendly / scheduling tool — discovery call booking
• Cloud storage providers — secure file transfer and project storage (e.g., Google Drive, Dropbox)

Each third-party provider has their own privacy policy and data practices. We encourage you to review their policies.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Project files and correspondence are typically retained for 12 months after project completion, after which they may be permanently deleted unless you request otherwise.

6. Your Rights

Depending on your location, you may have the following rights:

• Right to access the personal data we hold about you
• Right to correct inaccurate or incomplete data
• Right to request deletion of your data
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority (GDPR)

To exercise your rights, contact us at Help@EditraStudio.com.

7. Data Security

We implement industry-standard security measures including SSL/TLS encryption, access controls, and secure cloud storage. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have inadvertently collected such data, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact

If you have questions about this Privacy Policy, contact us:

• Email: Help@EditraStudio.com
• Website: editra.com/contact